Oadbrokes takes the protection of every user's personal data seriously. This policy clearly explains how we collect, use, store, and protect your information throughout your use of the platform.
Privacy is more than a legal obligation for Oadbrokes — it is a core commitment to every Malaysian user who trusts this platform.
All data transmitted between your device and Oadbrokes servers is protected by 256-bit SSL encryption — the same security standard used by major banks in Malaysia. No third party can intercept or read your data in transit.
Oadbrokes does not sell, rent, or transfer users' personal data to any third party for commercial purposes. Your data belongs to you — we only use it for the purposes stated in this policy.
Oadbrokes users have the right to access, update, and request deletion of their personal data. All data-related requests are handled by our privacy team within 30 business days.
Personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 security monitoring. Only authorised personnel may access user data, and every access is logged.
Oadbrokes operates in accordance with Malaysia's Personal Data Protection Act (PDPA) and applicable international privacy legislation. We conduct regular privacy compliance reviews to ensure all required standards are consistently upheld.
In the event of any data breach involving user information, Oadbrokes is committed to notifying affected users within 72 hours and taking immediate action to contain and resolve the incident.
Oadbrokes ("we", "Platform", "Company") is committed to protecting the privacy and security of all users' personal data. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the Oadbrokes website, mobile app, or any of our services.
By registering an account or using the Oadbrokes platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree with any part of this policy, you are requested to discontinue using our services.
Oadbrokes Commitment: User privacy is our priority. We collect only the data that is necessary, and every use of that data has a clear and legitimate purpose.
Oadbrokes collects various categories of personal data depending on your interactions with the platform. Below is a summary table of the data types we collect and their purposes:
| Data Type | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, IC number, date of birth | KYC & Age Verification |
| Contact Data | Email, phone number, address | Account Communications |
| Financial Data | Bank account details, payment methods | Transaction Processing |
| Activity Data | Game history, betting records, login logs | Security & Analytics |
| Technical Data | IP address, device type, browser | Platform Security |
| Cookie Data | Language preferences, login sessions, user settings | User Experience |
Oadbrokes only collects data that is strictly necessary to provide our services. We apply the principle of data minimisation — meaning we do not collect information beyond what is needed for the stated purposes.
The personal data we collect is used solely for the following purposes directly related to the provision of Oadbrokes services:
Marketing Note: Oadbrokes will only send marketing communications to users who have given explicit consent. You may withdraw this consent at any time through your account settings.
Oadbrokes processes users' personal data on valid legal grounds. Depending on the type of data and purpose of processing, we rely on the following bases:
Oadbrokes does not sell or rent users' personal data to any party for commercial purposes. However, in the context of service delivery, we may share limited personal data with the following parties:
Oadbrokes Guarantee: All third parties working with Oadbrokes are required to uphold data protection standards equal to or higher than those practised by Oadbrokes itself.
Oadbrokes uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:
You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality and experience of using the Oadbrokes platform.
Oadbrokes retains users' personal data only for as long as necessary for the stated purposes or as required by law. Retention periods depend on the type of data:
Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures. Early data deletion requests will be processed subject to applicable legal requirements.
As an Oadbrokes user, you have the following rights regarding your personal data. All requests will be processed by the Oadbrokes privacy team within 30 business days:
Request a copy of the personal data we hold about you
Correct inaccurate or incomplete personal data
Request deletion of your data, subject to legal obligations
Object to the processing of your data for specific purposes
Request restrictions on the processing of your data in certain circumstances
Receive your data in a structured, reusable format
How to Exercise Your Rights: To submit any privacy rights request, contact the Oadbrokes customer support team via live chat on the platform or by email at [email protected], clearly stating the nature of your request.
Oadbrokes implements comprehensive technical and organisational security measures to protect users' personal data from unauthorised access, loss, destruction, or accidental disclosure:
While Oadbrokes takes all reasonable measures to protect your data, no system can be guaranteed 100% secure. Users are also encouraged to use strong passwords, enable two-factor authentication, and never share their login credentials with anyone.
Oadbrokes services are strictly for individuals aged 18 and above. Oadbrokes does not knowingly collect, process, or store any personal data of individuals under the age of 18.
If we find that a child's personal data has been collected unintentionally, we will immediately take the necessary steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered at Oadbrokes should contact us immediately.
Child Protection: Oadbrokes applies strict age verification mechanisms during registration and may request verification documents at any time to ensure all users meet the minimum age requirement.
Oadbrokes reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the way we deliver our services. Users will be notified of any significant amendments through:
Continued use of the Oadbrokes platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. We encourage users to review this page periodically.
If you have any questions, concerns, or wish to exercise your privacy rights, the Oadbrokes privacy team is ready to assist you. We are committed to providing clear and helpful responses within the stipulated timeframe.
You can reach us through the following methods:
Response Time: Privacy-related enquiries will be responded to within 3 business days. Formal data rights requests will be resolved within 30 business days in accordance with legal requirements.
Register your Oadbrokes account with confidence — a platform that prioritises your data security just as much as your gaming experience.