Oadbrokes' Commitment

Oadbrokes | Responsible Gaming —
Entertainment that Safe & Controlled

Oadbrokes believes that online gambling should be enjoyable entertainment, not a source of stress or problems. The platform is equipped with comprehensive control tools to ensure you always play within comfortable, responsible limits.


Six Tools Control that Oadbrokes Provides

All these tools are available free of charge to every Oadbrokes user and can be accessed directly from your account panel — no conditions, no questions, no judgment.

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour waiting period applies — this is designed to give you time to reconsider before making a decision.

Loss Limit

Set a maximum total loss limit for a period of your choice. Once this limit is reached, you cannot continue betting until the limit period expires automatically — a protective mechanism that gives you peace of mind.

Session Time Limit

Set a daily session time limit. When the time limit is reached, a notification will appear and the session will end automatically. Ideal for users who want to ensure gaming activity does not interfere with time for family and work.

Temporary Break (Cooling-off)

Choose a break period of 24 hours, 7 days, 14 days, or up to 6 months. During this period, your account remains active but you cannot log in or place any bets. Ideal if you feel you need a short break.

Self-Exclusion

For those who need a longer and more serious separation, self-exclusion allows you to close account access for 6 months to 5 years or permanently. This decision cannot be reversed within the chosen period.

Account Activity Review

Track your betting history, deposits, withdrawals, and play patterns in detail from your account dashboard. Reviewing your own usage patterns is a vital first step in maintaining responsible gaming.


How to Activate the Tools Self-Control

The process is simple and can be completed in under two minutes directly from your account.

01
Login to Account

Access your Oadbrokes account via the website or mobile app. All self-control tools are available on both platforms.

02
Open Account Settings

Go to "Account Settings" or "Responsible Gaming" in your profile menu. All control tools are listed there.

03
Choose a Suitable Limit

Select the type of limit you want to set and enter a value that fits your budget and playing style. There is no minimum or maximum value imposed.

04
Confirm & Activate Immediately

Confirm your choice and the limit takes effect immediately. A confirmation email will be sent to your registered address for your records.

Important Note: Self-control limits take effect immediately once activated. Limit reductions (e.g. lowering your deposit limit) take effect immediately, while limit increases require a 24-hour waiting period before taking effect. This is a protective mechanism designed with your best interests in mind.


Understanding Responsible Gaming

Online gaming is a form of entertainment — just like watching a film, dining at a fine restaurant, or going on holiday. Money spent on gaming should be treated as an entertainment cost, not an investment or a way to generate income. When we understand this from the start, the gaming experience becomes far more enjoyable and stress-free.

Oadbrokes takes a proactive approach to responsible gaming. This means we do not simply wait for problems to arise before acting — our platform is designed from the ground up to support healthy play habits. Regular session time displays, notifications as you approach your limits, and monthly activity reports are among the mechanisms built into the platform.

It is important to only play with money you can afford to lose. Never play with borrowed money, emergency savings, or money needed for daily essentials such as rent, bills, and food. Casino games are designed for entertainment, and the house always holds a long-term edge — this is no secret and we don't hide it.

Signs to Watch For Be Aware

Identifying a problem early is far easier than addressing it once it becomes serious. Some warning signs to watch out for:

  • Feeling stressed or anxious when not playing
  • Playing with money that should be used for other needs
  • Lying to loved ones about how much time or money you spend playing
  • Playing to "chase back" money you have already lost
  • Neglecting work, family, or social responsibilities due to playing
  • Borrowing money to keep playing
  • Unable to stop even when you intended to do so

If you recognise two or more of the signs above in yourself, now is the right time to take action. Oadbrokes offers non-judgmental support and encourages you to use the available self-control tools or reach out to our support team.

Quick Self-Check

Answer the following questions honestly. If you answer "Yes" to any of them, it may be time to consider taking control.

1
Have you ever played longer or spent more than you originally planned?
2
Have you ever played to cope with feelings of boredom, sadness, stress, or anxiety?
3
Have people close to you ever expressed concern about your gambling habits?
4
Have you ever felt the need to hide your gaming activity from family or friends?
5
Have you ever tried to stop playing but failed despite your best intentions?
6
Have you ever borrowed money or sold belongings to fund your gaming?

No judgment here — this is a personal reflection tool. If you have concerns, contact the Oadbrokes support team via live chat for information and guidance.


More Ways Oadbrokes Protecting You

Automated Behaviour Detection

The Oadbrokes system continuously monitors user gaming patterns. If a potentially concerning pattern is detected — such as increasingly frequent or sharply escalating bets — our team will proactively reach out to you.

Active 24/7
Monthly Activity Report

Oadbrokes sends a monthly summary of your gaming activity directly to your registered email — including total play time, deposits, withdrawals, and net wins/losses. This transparency helps you make more informed decisions.

Automated Email
Session Time Reminder

A configurable session timer shows how long you've been playing in the current session. Pop-up notifications are sent at intervals you set — 30 minutes, 1 hour, or 2 hours.

Configurable
Dedicated Responsible Gaming Support

Oadbrokes' specially trained support team is ready to help you understand available control tools, set limits, or discuss your concerns confidentially and without judgment.

Live Chat 24/7
Strict Age Verification

Oadbrokes performs age verification during registration and reserves the right to request verification documents at any time. Accounts confirmed to be owned by individuals under 18 will be closed immediately.

Age Requirement 18+
Per-Round Betting Limit

Set a maximum bet amount per individual game round. This tool helps prevent spontaneous decisions to bet beyond your set budget at any given time.

Precise Control

This Platform is Strictly for Individuals Aged 18 and Above

Online gambling is for adults only. Oadbrokes takes child protection responsibilities very seriously. If you share a device with children or teenagers, make sure your account is protected with a strong password and consider installing parental control software on those devices. If you find that a child has accessed this platform, please contact our support team immediately.


Questions About Responsible Gaming

Depends on the type of limit. Limit reduction (e.g. reducing your deposit limit from RM500 to RM200) takes effect immediately. Limit increase (e.g. increasing your deposit limit from RM200 to RM500) requires a 24-hour waiting period before taking effect — this is a protective measure we designed to give you time to reflect. For self-exclusion, the set period cannot be shortened under any circumstances.

Temporary break (cooling-off) is a short-term option ranging from 24 hours to 6 months. Once this period ends, your account is automatically reactivated. Self-exclusion is a more serious and lasting measure for a period of 6 months to 5 years or permanently. During self-exclusion, your account will not be reopened even upon request — a commitment we take seriously to protect you.

Valid cash balances (excluding bonus balances that have not met wagering requirements) will be processed for withdrawal to your registered payment method. This will be completed once your KYC verification is finalised. The Oadbrokes support team will guide you through the process when you initiate self-exclusion.

This is a situation that calls for a sensitive approach. Open, non-judgmental communication is most important. Encourage them to talk to you and, where appropriate, suggest they contact the Oadbrokes support team to activate self-control tools. If the problem is serious, reach out to a professional support organisation available in Malaysia. You can also contact Oadbrokes to report serious concerns about a loved one's use of the platform.

Yes, completely. All information you share with the Oadbrokes support team regarding responsible gaming concerns is fully confidential and only accessible by authorised staff. Oadbrokes will not disclose this information to any third party unless required by law. We want you to feel comfortable seeking help without any shame or worry.

Playing with Smart. Play Safe.

Register an Oadbrokes account and enjoy responsible online gaming entertainment — with a full suite of self-control tools to keep you in command at all times.

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