Terms and Conditions Oadbrokes —
Complete Guide Platform Usage

These Terms and Conditions constitute a legally binding agreement between you ("User") and Oadbrokes ("Company", "We", "Platform"). By accessing, registering for, or using any services provided by Oadbrokes — whether through the website or mobile app — you hereby declare that you have read, understood, and agree to be bound by all terms and conditions stated in this document.

If you disagree with any part of these terms, you are required to stop using the Oadbrokes platform. Continued use of the platform after any amendments to the terms will be considered acceptance of those amended terms.

To use the Oadbrokes platform, you must meet all of the following eligibility requirements at the time of registration and throughout your account usage:

• At least 18 years old or the legal age of majority as required by your jurisdiction of residence, whichever is higher
• Have full legal capacity to enter into a binding agreement
• Not residing in any country or region where online gambling is prohibited
• Not previously listed on any gambling self-exclusion register
• Register with accurate, truthful, and up-to-date personal information

Oadbrokes reserves the right to reject registration or close the account of any user found not meeting the eligibility requirements above, without obligation to provide further explanation.

Each user is only permitted to hold one active account at Oadbrokes. Registering or maintaining more than one account — whether directly or through a proxy — is a serious breach of these terms. Oadbrokes reserves the right to:

• Closing all duplicate accounts detected
• Freezing or confiscating balances and winnings in those accounts
• Reporting the activity to the relevant authorities if necessary

You are fully responsible for all activities that occur under your account. Keeping your username and password confidential is your responsibility. Oadbrokes will not be liable for any losses resulting from unauthorized access caused by your negligence in safeguarding your login credentials.

Oadbrokes recommends that users enable two-factor authentication (2FA) for stronger account protection. If you suspect your account has been accessed without authorisation, please contact Oadbrokes customer support immediately.

Oadbrokes only accepts deposits from valid payment methods registered in the name of the same account holder. Supported payment methods include DuitNow QR, FPX, Touch 'n Go eWallet, GrabPay, debit/credit cards, direct bank transfer, and selected cryptocurrencies.

• The minimum deposit amount is RM10 for most payment methods
• Deposits must be made in Malaysian Ringgit (MYR) unless otherwise stated
• Oadbrokes does not charge any processing fees for deposits made using local payment methods.
• Deposits made through third parties will not be credited and will be returned
• Oadbrokes reserves the right to request proof of payment method ownership at any time.

Withdrawals from an Oadbrokes account are subject to the established verification process. Oadbrokes processes withdrawal requests within 15 to 30 minutes for e-wallet and FPX methods, and within 1 to 3 business days for bank transfers and crypto withdrawals.

• Minimum withdrawal is RM30 for e-wallet methods and RM50 for bank transfers
• Withdrawals must be made to the same payment method used for the deposit, unless otherwise stated.
• Full KYC verification is required before the first withdrawal or for withdrawals exceeding a specified limit.
• Oadbrokes reserves the right to suspend withdrawals while a security investigation is conducted if suspicious activity is detected.
• Winnings obtained through fraudulent activity will be voided and are not eligible for withdrawal

Oadbrokes offers a variety of bonuses and promotions to new and existing members. All bonus offers are subject to specific wagering requirements stated in each promotion. Users are encouraged to read these terms carefully before claiming any bonus.

• Welcome bonuses typically carry wagering requirements of 20x to 40x the bonus value
• The bonus usage period is as stated in each offer — typically 7 to 30 days.
• Bonuses cannot be withdrawn directly — they must be used for gameplay first
• Different games may contribute at different rates towards wagering requirements.
• Oadbrokes reserves the right to void any bonus obtained through abuse or fraud.

All games on the Oadbrokes platform are operated in accordance with the rules set by their respective game providers. The RTP (Return to Player) value for each game is clearly displayed to ensure full transparency for users.

Oadbrokes uses a Random Number Generator (RNG) system that has been audited and certified by an accredited independent body for all virtual casino games. For Live Casino games, outcomes are determined by real physical hardware (cards, dice, wheels) in front of live cameras in real time.

• Game results are final and cannot be disputed unless there is clear evidence of a technical error
• In the event of a technical error during a gaming session, Oadbrokes reserves the right to void the affected round and refund the bet.
• The use of bots, automated software, or any tool that provides an unfair advantage is strictly prohibited.

Oadbrokes takes a very serious approach to fraud, money laundering, and all forms of illegal activity. The platform operates a 24/7 transaction monitoring system to detect any suspicious activity.

Activities classified as fraud or serious violations include but are not limited to:

• Use of stolen or unauthorised credit card or bank account information.
• Depositing funds obtained through illegal means.
• Collusion between players to manipulate games
• Intentional exploitation of platform technical vulnerabilities
• Use of bots or automated software to play.
• Creating multiple accounts to claim bonuses repeatedly.

Oadbrokes reserves the right to suspend or close a user account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Suspected or proven fraud or fraudulent activity.
• Failure to comply with KYC verification requests within the stipulated timeframe
• False or misleading registration information
• Upon request by legal authorities

Users may also close their own account at any time by contacting Oadbrokes customer support. Any valid funds in an account closed at the user's request will be returned upon completion of the verification process, subject to no bonus balance remaining that has not met the wagering requirements.

Oadbrokes shall not be liable for any loss or damage arising from use of the platform, including but not limited to losses from gaming, service interruptions, or technical errors beyond Oadbrokes' control.

Oadbrokes makes no guarantee that the platform will operate without interruption, be error-free, or meet all user requirements under all circumstances. However, Oadbrokes is committed to resolving any technical disruptions promptly and notifying users in an appropriate manner.

The collection, use, and protection of users' personal data is governed by Oadbrokes' separate Privacy Policy. The Privacy Policy forms part of this agreement and is deemed incorporated in its entirety into these Terms and Conditions.

Oadbrokes processes users' personal data in accordance with applicable legal requirements and only for the purposes stated in the Privacy Policy. Data will not be shared with unrelated third parties without user consent, except where required by law.

Oadbrokes is fully committed to responsible gaming practices. The platform provides a range of tools to help users maintain full control over their gaming activity:

• Daily, weekly, and monthly deposit limits that can be set by the user
• Loss limits configurable according to user preference
• Cooling-off period option ranging from 24 hours to 6 months.
• Full self-exclusion for an extended period.
• Links to gambling support organisations such as Befrienders Malaysia.

If you or someone you know is experiencing gambling-related issues, please contact Oadbrokes customer support for assistance or further information about available help resources. Oadbrokes will not question or obstruct any user who wishes to use these self-control tools.

Oadbrokes reserves the right to change, amend, or update these Terms and Conditions at any time. Significant amendments will be communicated to users via registered email or in-platform notification at least 7 days before taking effect, unless the amendment is made due to urgent legal or security requirements.

Continued use of the Oadbrokes platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with the amendment, you have the right to close your account before the effective date.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms, use of the Oadbrokes platform, or the relationship between the user and Oadbrokes shall first be resolved through negotiation.

If negotiations fail, the dispute will be referred to arbitration in accordance with established procedures. The arbitration decision is final and binding on both parties.